Leverage AI to proactively retain merchants in your portfolio

how it works

Retaining merchants has never been easier

Upload data

Easily and securely, upload historical merchant data through our portal. This includes profitability and demographic information about each account.   

AI analysis

Our AI solution will analyze your merchant data and map out the patterns and behaviors of churn to identify who is likely to leave your portfolio and why.

Proactive retention

We provide you with a list of merchants that are very likely to churn in the next twelve months, so you can proactively retain them. 

about us

We are firm believers that data can significantly improve merchant relationships in the payments industry

Arcum Partners began when two former colleagues working on helping newspapers reduce subscriber churn stumbled upon the payments industry. Both Sebastian and Tad had worked with tremendous amounts of data, but had never experienced the rich quality of payments data. By working with some of the largest organizations in the payments world, they became deeply knowledgeable of the payments process, including the problems faced by merchant acquirers. 

Shortly after landing their first client, they reached out to Mikhail Dmitriev, PhD, an assistant professor of macroeconomics at Florida State University to come in as an advisor. Mike's advisory role quickly expanded, and just a couple of months later, he was helping the team code the first retention algorithm. A short year later after the team got together, they had analyzed over 200k unique merchants across five different payment companies, and created an algorithm capable of identifying merchants at-risk of leaving their acquirers up to 12 months in advance with over 90% accuracy.


Decades of experience using data to help you reduce merchant churn

Sebastian Builes

Chief executive officer

Hope Wofford

Chief financial officer

Tad Zhang

Chief operating officer

Stella Ji 

Chief branding officer

Mikhail Dmitriev, Ph.D.

Chief DATA Scientist

Matt Tarkenton

Strategic Advisor

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